4.5 Customer Management
What. Managing and analysing customer interactions and data through product lifecycles
Why. Customer retention and repeat business
Improvement Modules
in 4.5 Customer Management
Improvement Overview
To develop a team engaged with customers collaboratively adding value and using business intelligence to drive improved performance. By supporting BS11000 (Relationship Excellence in SC21) this module builds an approach to gather information, work with partners and support customers even if no regular direct contact can be made.
Providers