Meet the Silver Award Winners – Allan Webb Ltd

Allan Webb Ltd was founded in 1960, in Middlesex, as a Cataloguing and Codification contractor for the Ministry of Aviation, the War Office and the Ministry of Supply. In 1970 its Stonehouse office was setup in order to better service the Navy in Bath and Cheltenham. Today their HQ is Stonehouse, they have an office in Barrow and operations in Glasgow, Bristol and Portsmouth. The UK Defence sector still remains their key market however they have a diversified portfolio of services and markets including the Defence industry, UK Rail and overseas.

They began working under the SC21 Framework in 2014, gaining a Bronze Award in 2015 and retaining Silver level since 2018. Their mission is to be the leaders in intelligent use of clients’ data.

They intend to maintain Silver status as we continue to grow and develop utilising the skills developed from the framework.

Allan Webb Limited is a leading supplier of Technical Documentation, Inventory Management, NATO Codification, Obsolescence Management, Procurement, Supportability Engineering, Data Capture and Training services; developing solutions and providing vital support to both government and commercial clients for nearly 60 years.

Allan Webb first engaged with SC21 in an effort to improve their day to day processes and embed a culture of continuous improvement within the company. They strongly believed that this framework would assist in encouraging them to capture important data from Stakeholder perception with the overall aim to improve AWL’s services/people’s experiences when dealing with them and to further increase their standing within the defence and aerospace sector.

Since the start of their SC21 journey, AWL has seen a considerable improvement in Delivery and Quality performance and consistency, exceeding an average of 99.5% in both KPIs in any given month over the past 5 years. They have introduced a statistical method of quality assessments by capturing error rates and types in order to identify areas for improvement. Introducing a CSIP has helped focus how they go about the process for continual improvement, they have also seen an increase in employee contribution in improving their processes. Regular customer feedback now also drives change at AWL as they track satisfaction of both employees and customers. Finally, the company has grown steadily since they started SC21.

They have seen all sort of benefits coming from the introduction of SC21:

  • Leaner production
  • Leaner processes
  • Reduced set-up time
  • Waste reduction
  • Workforce involvement / motivation
  • Improved workforce skills
  • Improved use of internal business information
  • Improved customer / supplier relationships
  • Improved quality performance over the past 12 months
  • Improved delivery performance over the past 12 months

“The SC21 Framework has played a crucial role in AWL’s growth since its inception in 2014. Now embedded in the daily operations of the company, employee involvement, satisfaction and performance levels have increased annually which has seen a knock on effect on customer’s perceptions of AWL.”

Colin Peace – Head of Project Management Office

Rory Lipington – Managing Director